Because ours is a hosted service, there is not a lot of complex management for you to do. You will, however, want to configure the system to meet your specific needs.
To help make system configuration easy, we provide a graphical, web-based tool, accessible from any web browser. Administrators are granted complete access to oversee, change, and monitor all system functions. Our broad range of features gives you the flexibility to set the system up to meet your specific business needs.
Configuration and management of individual extensions is done by the extension owners. It’s easy to do on the web and over the phone, and it takes away from the administrative load of operations managers. Individual employees have access to their own areas, allowing them to check messages, log in and out of ACD queues, and control personal configuration.