I am always being asked questions about this exciting new technology and how it can provide an incredible business communication system while reducing phone costs by up to 60%. Customers also ask about low voltage wiring and how the right wiring can make a real difference.
Here are some answers to the most commonly asked questions. Click on a subject heading below to view questions and answers relating to your selection. Links throughout the answers will guide you to further information on our website or from other sources. Should you have any further questions, please consult our Contact Us page.
To search for information not on this page, click on the question to open up the answer. If you want to sort all the questions by a specific category, you can click on the category and see only the questions that fall into that group.
You can also enter your search terms or questions in the search bar on the upper right hand side of this page.
- Call - Answer
- System Management
- System Recovery
- System Setup
- Using Your System
- Voice & FAX
Yes, we have a robust system that is both user controlled and user friendly. Newwall Communications gives you the ability to create and generate reports of historical call activities, such as inbound and outbound call volume, total number of calls, information about missed/answered calls, average calls per day per user, times, etc.
Yes, you can still use your fax machine to send faxes (all incoming faxes will be received by internet fax). During setup, we will connect your fax machines it to ATAs and connecting the ATAs to your router. You will need a Newwall Communications dedicated line for the fax machine to replace the existing phone line, since you will no longer have your analog phone lines. We also recommend you consider purchasing a business e-fax system so that all your incoming and outgoing faxes are handled online. We’ll show you all the options available during our free analysis of your business needs.
ATA is an acronym for Analog Telephone Adapter. An ATA usually takes the form of a small box with a power adapter. It allows you to connect your traditional analog phones to the Internet and place Voice over Internet Protocol (VoIP) calls. But remember, that existing phones may not support many of the amazing features available with your Newwall Communications VoIP system.
Yes. Newwall Communications offers cordless phones to provide your business with in-office mobility. If you want to use a different cordless telephone, like ones you already have, we will need to provide you an ATA. We’ll connect the ATA to your router and connect your cordless phone to the ATA. This will allow the ATA to convert the digital phone line to analog so it works with your existing phones. However, remember that many of the amazing features that come with the Newwall Communications VoIP system may not work with your existing cordless phones.
Yes, but you will need an ATA. We’ll connect the ATA to your router and connect your analog phone to the ATA. This will allow the ATA to convert the digital phone line to analog so it works with your existing and new phones. However, keep in mind that your existing analog phones may not support many of the awesome features provided with your Newwall Communications VoIP system.
Presence enables you to detect the phone status of your of anyone on the system and display their status on your desk phone. Whether you are using your desk phone or Smartphone, you can share your presence status – available, busy or on hold – with your colleagues, or anyone else on the system.
There really is no limit to the number of extensions you can have. We will setup your account with virtual extensions to connect in office and remote employees under one main number, regardless of what device they are using. The system will deliver business announcements and more. Each extension can be configured with a wide range of blocking, screening, fax and routing options. Once installed, it is easy for you to manage and modify these features anyway you like. Don’t worry, we will always be just a call away to help you.
Newwall Communications delivers complete business functionality with a rich set of standard features for your office phone system. You’ll get everything you need in one complete package with one low price. The system included reliable phone and fax service with unlimited calling and faxing (US & Canada), HD video meetings and conferencing, multiple extensions, auto attendant, call forwarding, business SMS and more. When we meet with you, we will go over all our features to be sure you receive all those that will make your system and business operate flawlessly.
Because the Newwall Communications system is cloud-based, it’s not dependent on your power or internet connection to continue receiving calls or faxes. You can use your mobile phones, forwarding numbers so even if your office internet or power is lost, your calls can still be made and received from your cell phones. It can even be set up to show your business number on outgoing calls. We can set it up so that even your faxes can be accessed from your email or browser, all on your cell phones. So, in the event of loss of power or internet connection in your office, your business communications systems never stops working
Yes. As a standard, when a caller to the main number does not select an option or extension, they will be automatically directed to the Operator. Operator status can be changed by you anytime in the account.
No additional telephone lines, PBX hardware or installation is needed. Newwall Communications will work with any high-speed, stable internet connects and requires a minimum of 64kbps of bandwidth per call. You will need a router that will make the internet connection available to your phones/devices. If you need a router, we will include that as part of our total system quote.
A vanity phone number is one that is easy for your customers to remember. So they’re great for companies who do business over the phone on a national level or those who spend a lot of money on display advertising, like a billboard. Relying on customers to remember the 10 digit number they just saw on a billboard as they pass on the highway is simply unrealistic. Expecting them to remember something like 1-800-Flowers as they drive by makes a lot more sense.
When the time comes, we can help you choose a vanity phone number. There is definitely an art to picking your vanity number.
Yes. On June 3rd 2005, the Federal Communications Commission (FCC) mandated that all Internet phone service providers interconnected to the public switched telephone network offer E911 as a standard element of their residential and business offerings.
Newwall Communications is a full service, cloud-based business phone and fax system. It combines a hosted phone system with advanced call and fax management, reliable phone and fax service, and full-featured IP phones that arrive pre-configured and ready for use. In addition, we offer complete system design and cable installation for a truly turnkey product.
With a Newwall Communications system, you can connect your office, remote and mobile employees, and field operations under one phone system, regardless of their location.
Unlike expensive, conventional phone systems, Newwall Communication systems are activated, setup and managed online. By eliminating the need for complex hardware, lengthy installation and technical expertise, you get the functionality and flexibility to easily connect with customers without high costs or typical hardware headaches.
Each of our installers are fully licensed and insured. It’s just as important to be insured as it is to be licensed, because not every accident incurred is covered by a homeowner or business policy, and a mistake could be costly. Most importantly, though, we constantly train our experienced staff and strive for safety first, so we tend to just avoid mistakes.
Anyone hired to do electrical work on your property, even low voltage electricians, requires a license.
Yes, all your current phone numbers can be transferred (ported) to your new Newwall Communications VoIP system.
“Cloud-based” is a term that simply means that the core technology infrastructure and the network providing your business phone system functionality is located in our multiple secure data centers around the US, instead of residing in your personal servers (typically in your building). The functions and features are delivered to your business over the web. This eliminates the need for capital investment and the hassle of installing and managing complex hardware in your office.
In the corporate, enterprise and government market place, traditional PBX telephone systems have dramatic costs associated with them, both in terms of operating and maintenance costs. Simple changes like adding, moving or changing an extension can have substantial costs involved with outsourced maintenance contracts. Hardware support contracts only add to the overall expense. Fast growing companies you can end up spending even more capital they need to expand and grow.
By using a hosted PBX, you can expand, restructure, and move locations at any time. Those that work from home, offices in different geographic locations, or even in other countries, all communicate and connect to the same servers at Newwall Communications. You “plug or unplug” and move phones whenever you like. All you need is a high speed Broadband connection.
Yes, we are one of the few companies that have software that can support the complex integration required for call centers.