Virtual Attendant

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Project Description

The Virtual Attendant is a central part of the powerful Newwall Communication system. This is the part of the system that initially answers the incoming calls, eliminating the need for a full-time receptionist. Callers hear a custom business greeting, and then are given options for routing their calls.

Newwall Communications gives many options for call routing:

  • A specific extension number/employee
  • An ACD queue (dial 1 for sales, 2 for support, etc.)
  • Select an employee by first or last name from a company directory
  • Send a fax to an employee extension
  • Enter a tele-conference
  • Transfer to an information extension, such as a message giving driving directions or office hours.

You can customize the response of the auto-attendant through your custom greeting.