Yes, you can still use your fax machine to send faxes (all incoming faxes will be received by internet fax). During setup, we will connect your fax machines it to ATAs and connecting the ATAs to your router. You will need a Newwall Communications dedicated line for the fax machine to replace the existing phone [...]
There really is no limit to the number of extensions you can have. We will setup your account with virtual extensions to connect in office and remote employees under one main number, regardless of what device they are using. The system will deliver business announcements and more. Each extension can be configured with a wide [...]
Because the Newwall Communications system is cloud-based, it’s not dependent on your power or internet connection to continue receiving calls or faxes. You can use your mobile phones, forwarding numbers so even if your office internet or power is lost, your calls can still be made and received from your cell phones. It can even [...]
Yes. As a standard, when a caller to the main number does not select an option or extension, they will be automatically directed to the Operator. Operator status can be changed by you anytime in the account.
Yes. On June 3rd 2005, the Federal Communications Commission (FCC) mandated that all Internet phone service providers interconnected to the public switched telephone network offer E911 as a standard element of their residential and business offerings.
Yes, we are one of the few companies that have software that can support the complex integration required for call centers.