Every system includes the ability to record calls. Our flexible implementation of this feature provides a lot of options for which calls to record and how to retrieve the recordings. It also lets system administrators take full control of call recording or share control with extension users.Call recording is a valuable tool for many businesses, [...]
Extensions
Every extension can be designated as a “Live Extension” or a “Mail-Only Extension”. A live extension is one that connects callers directly to your employees. Calls come into your main number, the caller selects the extension or department that is needed, and a call is placed to the phone number of the employee that owns [...]
Central Business Number
With VirtualPBX, you can present a unified company image under one central telephone number. All of your employees—whether in a central office, branch offices, home offices, or traveling—are reachable through your main number. Also, incoming calls can “follow” an employee, so there is no need to put a list of contact numbers on business [...]
Virtual Attendant
The Virtual Attendant is a central part of the powerful Newwall Communication system. This is the part of the system that initially answers the incoming calls, eliminating the need for a full-time receptionist. Callers hear a custom business greeting, and then are given options for routing their calls. Newwall Communications gives many options for call [...]
Music On Hold
Improving your company image can be as easy as playing a little music. While callers are waiting to be connected to an extension, they can listen to music or a recorded message. Choose music from a wide variety of interesting titles, or generate excitement with a promotional message. Our music-on-hold means lots of choices. You [...]